Research executive summaries series tools to manage reverse logistics overview of project reverse logistics has become an area that retailers and manufacturers cannot ignore. Reverse logistics is a new notion in the history of logistics and supply chain management. Recovering lost profits by improving reverse logistics 5 impacting the bottom line many executives compare the amount of money spent processing returns to other supply chain activities and conclude that investing resources elsewhere would yield greater results. This site is like a library, use search box in the widget to get ebook that you want. Sustainable reverse logistics network wiley online books. It reemphasizes the need to make researchers and practitioners aware of the importance of 3pl, 4pl and reverse logistics in managing the supply chain profitably in a rapidly growing digital economy. With sarbanesoxley, they cannot get away from recognizing those returns and putting them on their books as inventory, so sarbanes is forcing the reverse logistics world to articulate and. Completing the supply chain loop cognizant 2020 insights executive summary traditionally, businesses have concentrated on improving the forward supply chain for their products e. Reverse logistics maturity model rlmm homing in on reverse logistics needs and key success drivers there is no one way when it comes to going and staying circular. Introduction to management of reverse logistics and closed loop supply chain processes crc press book increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives.
Activities of logistics are categorized into two types and those are as below. Aug 09, 2014 challenges to be faced in reverse logistics since reverse logistics involves many to one distribution point there are more challenges need to be faced. The reverse logistics process is illustrated in figure 1. Reverse logistics is the process of moving goods from their typical final destination to another point, for the purpose of capturing value otherwise unavailable, or for the proper disposal of the products. Reverse logistics is for all operations related to the reuse of products and materials. Pdf a framework for reverse logistics researchgate. Companies can see between 4% 30% of their products returned by customers and total uk retail returns have been valued at around. Reverse logistics is a broader concept for overall supply chain optimization, which aims to support closedloop supply chains by the improvement of such activities as product design, supply chain design, and product recovery.
Reverse logistics is an integral component of the supply chain and manufacturers have come to realize that an effective reverse logistics program is an important and strategic part of their business profitability and competitive position. Reverse logistics is a new and emerging area, and as such, only a limited amount of information has been published to date. Optimizing reverse logistics with sap erp amazon s3. Autrys previous publications have appeared in the journal of business logistics, the journal of retailing, and other leading journals in the areas of logistics and supply chain management. To work well, a flexible reverse logistics information system is required. Reverse logistics a wellplanned, customized reverse logistics strategy will reduce storage and distribution costs, improve brand reputation, create more sustainable business practices, and satisfy customer demands. Return management systems, and by the same token, reverse logistics requirements, vary based on product and business model attributes. Reverse logistics has been stretching out worldwide, involving all the layers of supply chains in various industry sectors.
Supply chain management and reverse logistics harald. Military logistics in military logistics, logistics officers manage how and when to move resources to the places they are needed. His current research interests are reverse logistics, returned product disposition, and warehouse management systems. Chapter 1 introduction to international logistics book. Reverse logistics is a process that crosses all industries including hightech, retail, medical, pharmaceutical, automotive and aerospace, just to name a few. While some actors in the chain have been forced to take products back, others have proactively done so, attracted by the value in used products one way or the other.
Therefore, they just focus on trying to reduce the cost of returns processing. While some actors in the chain have been forced to take products back. There has been a steady evolution due to globalization, modern information technology, and es cially increasing ecological awareness. Reverse logistics concerns the integration of used and obsolete products back into the supply chain as valuable resources. Then, based on figure s 3 and 5, from the book reverse logistics, we concluded the problems as follows. Remanufacturing and refurbishing activities also may be included in the definition of reverse logistics. Introduction to management of reverse logistics and closed. More information kpis for more than 20,000 online stores. Historically, from a pure brick and mortar perspective, manufacturers with a wellrun reverse logistics program can keep the costs of returns as a percentage of sales to around 2%. The book reveals a comprehensive insight into the main decision problems of reverse logistics. The book is based on the premise that economic and political decision makers can no longer afford to ignore the ecological issues of logistics. The way forward part i of ii although reverse logistics is often overlooked, retailers that master this discipline can gain competitive differentiation and turn the. Jan 22, 2004 reverse logistics concerns the integration of used and obsolete products back into the supply chain as valuable resources. This is exacerbated by the multiple entities customer, manufacturer, reseller and disposer that need to partner to develop a smooth reverse logistics.
A good reverse logistics program generates maximum value from each item returned. Supply chain management and reverse logistics download. Logistics management is that part of supply chain management that plans, implements, and controls the efficient, effective forward and reverse. In reverse logistics, its important to do the right things in the right way to obtain competitive advantages and lower costs. Dynamic inventory management in reverse logistics rainer. The study also tries to look at the environmental aspects of reverse logistics. Scm according to the council of supply chain management professionals. This book addresses decision making in reverse logistics. In attempting to better manage the constant flow of returned goods, manufacturers have identified target areas key to streamlining the reverse logistics. Reverse logistics the movement of products back toward the manufacturer in a channel of distributionis a topic that has been given scant attention. Logistics management is defined as a process of management which joins the movement of products, services, data and capital from the stage of raw materials to the consumer end product. Reverse logistics management for apus by american public university system and a great selection of related books, art and collectibles available now at.
The objective of this book is to supply an educational tool for engineering schools, as well as a management tool for the efficient implementation of the reverse logistics function. Paperwork and poor workflow processes tend to plague reverse logistics operations. Even if reverse logistics has been the subject of several books over the past few years, very few theories have been developed and the subject is far from being exhausted. During the same year, the first commercial study of reverse logistics was made by dr. Discover everything scribd has to offer, including books and audiobooks from major publishers. Reverse logistics programs are typically complicated by a number of factors. The reverse logistics magazine is a monthly publication of the reverse logistics association with a circulation of 90,000 readers worldwide. The arising product flows pose novel challenges for supply chain management. Stock, professor of marketing and logistics, university of south florida. Among the various aspects of scm, emphasis is placed on reverse logistics. Economic, marketing, and legislative drivers increasingly are leading companies to take back and recover their products after use. Growing green concerns and advancement of green supply chain management. Sustainable reverse logistics network by aitkadi, daoud ebook.
Sc1x supply chain and logistics fundamentals lesson. Reverse logistics an overview sciencedirect topics. It is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. It also offers customer support and technology integration for. The book introduces the basic concepts of reverse logistics and systematically analyzes the literature by classifying more than 400 published references into five major types of product returns. Ernst 2000, reverse logistics involves the return flow, considering either defective parts packages or products returned consumed that should go to a recycling.
Many firms have meanwhile implemented large supply chain management scm systems sometimes already developed to global logistic networks. This book is the authors doctoral dissertation at ottovonguericke university in magdeburg, germany. Reverse logistics by janina bohling overdrive rakuten. An average retailers reverse logistics costs for consumer goods are equal to 8. The first by stock 1992 recognized the field of reverse logistics as being relevant for business and society in general. It brings together the knowledge acquired by the scientific community.
It is the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, inprocess inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of. Reverse logistics free download as powerpoint presentation. Get e books supply chain management on pdf, epub, tuebl, mobi and audiobook for free. However, the increased contemporary emphasis on reverse logistics appears to be the result of public policy and social marketing influences. Reverse log tics has gained central importance caused by sustainable developments in society and legislation in the past. Key reverse logistics management element reverse logistics information systems one of the most serious problems that the companies face in the execution of a reverse logistics is the dearth of a good information systems. Bachelor of reverse logistics management degree online. This book reflects major trends of the recent decade in scm and, additionally, presents ideas and visions for logistic networks of the 21st century. Reverse logistics stands for all operations related to the reuse of products and materials.
Logistics is the art of managing the supply chain and science of managing and controlling the flow of goods, information and other resources like energy and people between the point of origin and the point of consumption in order to meet customers requirements. Reverse logistics quantitative models for closedloop. In military science, maintaining ones supply lines while disrupting those of the enemy is a crucialsome would say the most crucialelement of military stratagy, since an armed force without resources and. Transit lossesdamages need to look after in a serious manner. Curtis greeve and jerry davis have more than 25 years of experience in reverse logistics and recently wrote a book to help small business owners improve their logistics. It then identifies the basic activities and scope of reverse logistics, examining its drivers and barriers as well as major issues and challenges. The 7 deadly sins of reverse logistics material handling. Reverse logistics is a type of inbound freight that most companies are losing money on. Problems, challenges, and suggestions for reverse logistics. Click download or read online button to get supply chain management and reverse logistics book now. It covers a wide range of aspects, related to distribution, production and inventory management, and supply chain management. In our experience with numerous retailers, reverse logistics remains an overlooked area. The second part of this double e book focuses once again on the growing number of organizations that are outsourcing select or entire logistics activities to third party logistics 3pl or fourth party logistics 4pl service providers, not merely as a means to achieve cost efficiency but. Jan 12, 2018 the first step of a best practice implementing a reverse logistics solution would be to supply the customer with a return label when the item is shipped that includes the customers order number in barcode form so that you can inform the customer as to when the item is received in the warehouse.
The us army first paid its attention to reverse logistics operations in 1998. Schematic representation of the direct and reverse logistics processes. Reverselogistics is an area that has attracted growingattention over the last years both from the industrial as well as from the scienti. Foreword the management of reverse logistics and closed loop supply chains is by far one of the most critical aspects of any business involved in the manufacture, distribution, and service and support of products of any type. In attempting to better manage the constant flow of returned goods, manufacturers have identified target. For each topic, it highlights key managerial issues in reallife examples and explains which quantitative models are available for addressing them. There are more than 1 million books that have been enjoyed by people from all over the world. I recommend this book to those who would like to learn more about dynamic approaches to the analysis of production processes and inventory management. Pdf reverse logistics has been stretching out worldwide, involving all the layers of supply chains in various industry sectors. The wellstructured introduction, the broad reference section more than 500 citations and the attempt to enhance the theoretical analysis with plenty of informative case studies all help to increase the book. Just as the sun rises in the east, returns will continue to be a function of sales.
Jan 03, 2018 understanding the amazon effect on reverse logistics. Online shopping from a great selection at books store. The world of logistics has considerably changed in the last years. This book proposes generic concepts and processes that can be adapted to all businesses producing goods and services and which aim to integrate reverse logistics. Reverse logistics is a process whereby companies can become more environmentally efficient through recycling, reusing, and reducing the amount of materials. Always update books hourly, if not looking, search in the book search column. The amazon effect on reverse logistics drs product returns. Reverse logistics get the report with graphs and tables on.
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